Provide web page link buttons to display on the Portal Banner widget

Portal Banner widget › Configurable Portal widgets › Set up self-service › Configure › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Provide a link to a web page that you want to display by defining primary or secondary buttons on the Portal Banner widget. The widget displays these buttons by default.

Before you begin

The UI Components for Customer Portals plugin must be installed. For more information, see Activate the UI Components for Customer Portals plugin.

Role required: sp_admin

Procedure

Navigate to All > System Extension Points > Scripted Extension Points.
On the Extension Points page, in the API Name column, enter *banner.
Select sn_ciwf_ui_cmpnt.BannerButtonsConditionScript in the API Name column.

If a message appears about the application scope, select here to be able to edit the record.
On the BannerButtonsConditionScript page, in the Related links section, select Create Implementation.

If a message appears about the application scope, select here to be able to edit the record.

On the BannerButtonsConditionScript page, in the Script field, define the primary and secondary buttons by pasting the following CSS code and then customizing it.

var BannerButtonsConditionScript = Class.create();
BannerButtonsConditionScript.prototype = {
    initialize: function() {
    },

    showPrimaryButton: function() {
        // add your condition here
        return true;
    },

    showSecondaryButton: function() {
        // add your condition here
        return true;
    },

    type: 'BannerButtonsConditionScript'
};

Copy the name of the condition script from the Name field.
Select Update.
Navigate to your portal home page.
On the Edit page, select the Portal Banner widget.
Press Control+right-click.
Select Instance Options.
In the Behavior section, paste the name that you copied into the Button Condition Script field.
Select the condition script from the list.
Select Save.