Display the integer values of all case states
Display the integer values of all of the states associated with cases.
Before you begin
Role required: sp_admin
Procedure
Navigate to All > System Definitions > Choice Lists.
On the Choices page, in the Table column, enter
*sn_customerservice_case.In the Element column, enter
state.
Result
The Value column on the Choices page displays the integer values of all the states related to a case.
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