Configure Walk-up Experience surveys
Define surveys so that requesters can provide feedback on their satisfaction with the service quality received at a location.
Before you begin
Role required: sn_csm_walkup.walkup_admin
About this task
Creating a customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to users.
Procedure
To view and use a base system predefined survey in the Walk-up Experience application, navigate to CSM Walk-up Experience > Administration > Surveys.
The Assessment Metric Types list opens displaying the available walk-up surveys.
To modify an existing walk-up survey, select the survey name, otherwise navigate to Survey > View Surveys and select New to define a new survey if none of the base system surveys are optimal for your walk-up location.
To modify or complete the form, refer to modify a survey definition.