Configure Walk-up Experience notifications
As an administrator, you can create and use notifications to notify requesters about events that impact them while they’re getting their issue addressed through a walk-up experience. Requesters are notified of online appointments that they’ve taken or when their issue is assigned to a store representative by email.
Before you begin
Role required: sn_csm_walkup.walkup_admin
About this task
Walk-up Experience includes several base system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.
| Notification | Description |
|---|---|
| Walk-up Abandoned | Notifies when a walk-up interaction is closed. |
| Walk-up Threshold Notification | Notifies visitors when they’re close to being next in line for support. |
| Walk-up Assigned | Notifies when an interaction is assigned to a technician. |
| Walk-up Closed | Notifies when an interaction is closed. |
Procedure
Navigate to All > CSM Walk-up Experience > Administration > Notifications.
Select an available walk-up notification to view basic properties, as well as information about when to send it, who receives it, and what the notification contains.
To modify a walk-up notification, edit any of the form fields.
To create a walk-up email or push notification, select New.
For more information, refer to the following topics:
- Create an email notification
- Create a push message For complete information regarding using the System Notification application, refer to Notifications.