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System properties for configuring Walk-up Experience for guest users › Walk-up Experience for Customer Service Management › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a Walk-up Experience online check-in link on the Service Portal home page

Configure a Walk-up Experience link to enable guest users to check in online to a walk-up location via Service Portal.

Before you begin

Role required: sp_admin

Service Portal for Enterprise Service Management (com.glide.service-portal.esm) and Walk-up for CSM (com.snc.walkup_for_csm) plugins must be activated.

Procedure

  1. Navigate to All > Service Portal > Pages.

  2. Select ID from the Search drop-down list and enter csm_index in the Search field.

  3. Select csm_index to display the Customer Service Portal page.

  4. Scroll down and select the Open in Designer related link.

  5. Select the Walk-up Check-In widget from the Widgets list in the left pane and drag it to the desired location on the Customer Service Portal page where you want the link to appear.

Related topics

System properties for configuring Walk-up Experience for guest users