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Customer and Consumer Service Portals › Configure portals › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable AI search in the Customer and Consumer Service Portals for unauthenticated users

An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.

Before you begin

Role required: sp_admin

You must configure AI Search for the Customer and Consumer Service Portals. For more information, see Enable and configure AI Search in Service Portal.

Procedure

  1. Navigate to All > Service Portal > Widgets.

  2. Search for Typeahead Search.

  3. Click Typeahead Search.

  4. Select the Public check box.

  5. Click Update.

  6. Repeat the steps for the AI Search Assist widget.