Skip to content
Business and Consumer Portal › Configure portals › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable AI search in the Business and Consumer Portals for unauthenticated users

Activate the AI search widgets to allow guest users logging in to the Business and Consumer portal to use the AI search feature.

Before you begin

Role required: sp_admin

You must configure AI Search for the Business and Consumer portal. For more information, see Enable and configure AI Search in Service Portal.

Procedure

  1. Navigate to All > Service Portal > Widgets.

  2. Search for Typeahead Search.

  3. Select Typeahead Search.

  4. Select the Public check box.

  5. Select Update.

  6. Repeat the steps for the AI Search Assist widget.