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Portal Polaris Footer widget › Configurable Portal widgets › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the Portal Polaris Footer widget

Configure the Portal Polaris Footer widget to display your company’s corporate office address, email address, and more on the portal page.

Before you begin

The Portal Next Experience theme application should have been activated.

Role required: sp_admin

About this task

Procedure

  1. Navigate to All > Service Portal > Portals.

  2. On the Service Portal page, in the Title column, enter *customer support.

  3. Select Customer Support.

  4. On the Customer Support form, in the Quick start config field, paste the following JSON code and update it.

     [{

"footer": { 
       "org_info": [ 
          "<line #1>", 
          "<line #2>", 
          "<line #3>" 
       ], 
       "copyright": "<copyright text>", 
       "logo_img_name": "<image name from db_image table>", 
       "sitemap_links_menu_sys_id": "<enter the sys_id>", 
       "footer_links_menu_sys_id": "<enter the sys_id>", 
       "social_links_menu_sys_id": "<enter the sys_id>" 
     }
}]

    For more information about the parameters, see Portal Footer widget JSON parameters.

  5. Select a theme for your portal.

    Note that the predefined La Jolla theme, used as an example, is active by default.

    1. In the Theme field, select the Lookup using list icon (
Image omitted: lookup-list.jpg
Lookup using list icon\)
2.  On the Themes page, in the **Name** column, search for and select the `La Jolla` theme.

The La Jolla theme is set as your portal theme.

  1. Select the Portal Footer as the footer for your portal theme.

    1. In the Theme field, select the Preview this record icon (
Image omitted: preview-record-icon.jpg
Preview this record icon.\).
2.  On the Theme form, select **Open Record**.

3.  On the La Jolla form, in the **Footer** field, select the Lookup using list icon \(
Image omitted: lookup-list.jpg
Lookup using list icon\).
4.  On the Header \| Footers window, in the **Name** column, search for and select `Portal Footer`.

5.  Select **Update**.

What to do next

Configure links to appear in the Portal Footer widget: