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Portal Data List widget › Configurable Portal widgets › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure public access on the Portal Data List widget

Configure the Portal Data List widget and page content for public access to enable guest users to view data without authentication.

Before you begin

Role required: sp_admin

Procedure

  1. Make Portal Data List Widget public

    1. Navigate to All > Service Portal > Widgets.

    2. Search and select Portal data list in the Name column.

    3. Select the Public check box.

    4. Select Update.

  2. Make pages containing the Portal Data List widget public (For example, cases and tasks page).

    1. Navigate to All > Service Portal > Pages.

    2. Search and select the page containing the Portal Data List widget in the Title column (For example, cases and tasks page).

    3. Select the Public check box.

    4. Save the page.

    5. Select Instance for the Portal Data List widget from Page Content.

Image omitted: page-content-instance-cases-and-tasks.png
Page content showing the Data List widget instance
    The widget instance page opens.

6.  Select **Roles**.

7.  Search and move **public** from Available to Selected List.

8.  Select **Done**.

9.  Select **Update**.
  1. Select Update.