Customer and Consumer Service Portals › Configure portals › Set up self-service › Configure › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View the number of portal bot-based sessions

Ensure customers are not incorrectly billed by viewing the number of bot-based sessions. CSM portal usage sessions are billable to customers but sometimes customers are unnecessarily charged for sessions generated due to bots, crawlers, and DDOS attacks.

Before you begin

Role required: usage_admin

About this task

For all new portals you create, bot sessions are captured in the Service Portal Bot Sessions [ua_sp_bot_session] table and all session types are captured in the Service Portal Usage [ua_sp_usage] table.

Procedure

Navigate to All > Reports > View/Run.
Enter customer portal usage in the Search field.
Select the Customer Portal Usage report from the drop-down list.

The report shows the session count for all sessions and a separate count of sessions generated due to bots, crawlers, and DDoS attacks.