Activate the standard ticket page for upgrade customers
If you have upgraded your instance, redirect the ticket page to the standard_ticket page in the Service Portal and view requests on the standard ticket page.
Before you begin
Role required: sp_admin
About this task
For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.
Procedure
Navigate to All > Service Portal > Page Route Maps.
Search for Customer Service Management ticket route maps.
Set the value to true in the Active column.
Click the name of the page route map.
Click here to edit the record.
Select the Active check-box.
Click Update.
Related topics