Skip to content
Set up CSM Configurable Workspace › CSM Configurable Workspace › Organize agent workspaces › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Open the CSM/FSM Configurable Workspace experience in UI Builder

Access the CSM/FSM Configurable Workspace experience in UI Builder for editing.

Before you begin

Role required: ui_builder_admin, admin

About this task

Procedure

  1. In the navigation filter, navigate to All > Now Experience Framework > UI Builder.

  2. Select the Experiences tab.

  3. Select the CSM/FSM Configurable Workspace experience.

Result

The CSM/FSM configurable experience opens in UI Builder.