Contact form for Email Interaction for CSM
The Contact form enables you to add the customer contact to the interaction record.
| Field | Description |
|---|---|
| First name | First name of the customer contact. |
| Last name | Last name of the customer contact. |
| Account | Account with which the customer contact is associated. |
| Title | Title of the customer contact. |
| Language | Preferred language of the customer for all communications and interactions. |
| Email address of the customer contact. | |
| Business phone | Business phone number of the customer contact. |
| Mobile phone | Mobile phone number of the customer contact. |
| Time zone | Time zone of the customer contact. |
| Notification | Enable notifications for the customer contact using the drop-down list. |
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