Moderate a community

Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.

Before you begin

Role required: sn_communities.community_moderator, sn_communities.forum_moderator, or sn_communities.moderation_admin

Procedure

Define your requirements for Community moderation.
- Should first-time posters receive automatic moderation?
- Which words should be banned from user content?
- Should the system prevent content containing banned words from being posted?
- Should users be able to report inappropriate content?
- How many offenses can a user commit before the system bans them automatically?
- Navigate to Community and choose the Moderation or Moderation Tasks menu and the module you require.
Configure one or more of the following aspects for your community.
Configure general moderation settings
Configure when to moderate content for users and user groups.
Configure moderation settings for a new user
Configure the system to prevent inappropriate user contributions.
Assign a moderation task to your assignment group
Change the assignment group to assign a moderation task to your assignment group.
Configure abuse reporting
Configure whether users can report content and profile abuse, set an abuse reporting threshold, and define reasons for abuse reporting.
Configure user banning
Set the number of offenses a user can make before they are banned from creating or editing content.
Configure moderation filters
Create moderation filters to manage how content is moderated.
Ban a user
You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content.
Revoke a user ban
Revoke a user ban to allow a user to create and edit content again.
Approve or reject content
Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile.
Disable comments
Disable comments on a blog, document, video, event, or question to avoid users from posting comments.
Remove content
Remove content that does not meet community standards.
Harvest knowledge from a community
Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.