Moderate a community › Configuring communities › Communities › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Disable comments

Disable comments on a blog, document, video, event, or question to avoid users from posting comments.

Before you begin

Role required: sn_communities.forum_moderator, sn_communities.community_moderator, sn_communities.moderation_admin, or sn_communities.forum_admin

About this task

There are two ways of disabling comments on the community content. You can disable comments while posting new content or restrict users from posting comments on existing content.

Note: You can disable replies on an existing question to restrict users from posting further comments. You can’t post a new question when replies are disabled.

Procedure

Navigate to the community home page.
- To disable comments on new community content:
  1. Choose the content type that you want to post.
  2. Fill the details.
    
    Note: Disable Comments check box is visible only after filling details on the form.
  3. Select the Disable Comments check box.
  4. Select Publish.
    - To disable comments on existing community content:
  5. Choose the content that you want to disable the comments for.
  6. Select the more options icon (

Image omitted: moreoptions-icon.png
More options icon.\) and then select**Edit**.

    3.  Select the **Disable Comments** check box.
    4.  Select **Save**.
A confirmation message appears stating that you have disabled comments. The comments on the existing content are displayed. You can’t edit an existing comment or post a new comment. All community and forum administrators and the content author receive an email notification when you disable or enable comments.

Parent Topic:Moderate a community