Enable knowledge harvesting

Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.

Community administrators perform the following tasks to configure knowledge harvesting.

Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).
Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.

Note: You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.
Add a knowledge category to a forum topic to categorize the harvested content.

Parent Topic:Configuring communities

Related topics

Community content types

Community feedback types

Community access types

Platform Analytics Solutions for Communities

Migrate Social Q&A data to Communities

View community logs

View community feedback and bookmarks tables

Create a case from a discussion

Activate Communities plugins

Community setup guide for admins