Activate Communities plugins

Activate the Customer Communities plugin to use the Communities application.

Before you begin

Role required: sn_communities.admin

About this task

Communities is available for customers who are:

• Licensed for the Customer Service Management application.
• Licensed for HR Service Delivery.

To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default.

When you activate the Customer Communities plugin, the following plugins automatically activate:

• External User Registration plugin (com.sn_external_user_register)
• Communities plugin (com.sn_communities)
• Gamification plugin (com.snc.gamification)
• Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions)

To activate Communities demo data, activate the Communities Demo Data plugin (com.sn_communities_demo).

To activate the Communities dashboard, activate the Performance Analytics — Content Pack — Communities plugin (com.snc.pa.communities).

Procedure

1. Navigate to All > System Definition > Plugins.

2. Search for the plugin com.sn_communities.

3. Click Install.

4. Click Activate on the Activate Plugin pop-up window.

Parent Topic:Configuring communities

Related topics

Community content types

Community feedback types

Community access types

Platform Analytics Solutions for Communities

Migrate Social Q&A data to Communities

View community logs

View community feedback and bookmarks tables

Create a case from a discussion

Enable knowledge harvesting

Community setup guide for admins

Configure community content types

Configure video sources for a community

Configure community forums

Forum and user permissions management

Configure the community profile

Create community Terms and Conditions

Enable users to self-register to a community

Moderate a community

Administer gamification

Community Service Portal