Create a product model
Create a record for a type of product that your company sells and supports.
Before you begin
Role required: model_manager
Confirm that the Model Management plugin (com.snc.model) is installed.
About this task
A product model is a specific version or configuration of a product. Build hierarchical product models that represent the set of products that your organization offers to its customers and define relationships between different product models. Define whether a product is tracked as an asset, a CI, or both. Additionally, identify or create the CI and asset classes to capture configuration information for product models.
Product models provide customer service agents and customers with a common understanding of the products being used by a particular customer. Customers can view the products purchased on the Customer Service Portal and can open cases for any issues they are facing.
Procedure
Navigate to All > Customer Service > Products > Product Models.
Select New.
Select the type of product model to create:
- Application Model
- Consumable Model
- Contract Model
- Facility
- Hardware
- Service
- Software
- Fill in the fields for the selected product model as appropriate.
See Model form fields for field descriptions.
Select Submit.
Note: In the Sold Product related list, you can see all the accounts and consumers that the product model has been sold to.