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Add Guided Decisions to Service Portal › Configuring guidances and decision trees › Guided Decisions configuration › Agent tools › Organize agent workspaces › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Match the theme of the decision tree component with the Service Portal page

Customize the theme of the decision tree component to match the Service Portal theme.

Before you begin

A variant UX theme to match the theme of the decision tree component with the Service Portal theme must exist. For more information, see Manage the visual style of UI Builder experiences.

Role required: sp_admin or admin

Procedure

  1. Navigate to All > System Properties > All Properties.

  2. In the Search field, enter ux_portal_theme_to_uib_theme_mapping and select the record.

  3. Copy the value of the Name field from the ux_portal_theme_to_uib_theme_mapping record.

    The Name field contains the system property name appended with the existing portal theme ID, for example, ux_portal_theme_to_uib_theme_mapping.f548bd34845a1110f87767389929c667.

  4. Select New to create a system property.

  5. In the Suffix field, paste the copied value.

  6. Provide the UX theme ID of the theme that you want to apply in the Value field.

    1. On the UX theme record, select the Additional actions icon (
Image omitted: IconMenu.png
Additional actions icon\).
2.  Select **Copy sys\_id** from the menu.
  1. Select Update.

Result

The Service Portal theme is applied to the decision tree component.