Activate customer household data model
Activate the Customer Household Data Model plugin to manage customer service for households.
Before you begin
Role required: admin
About this task
The Customer Household Data Model plugin (com.snc.household) enables you to create households, define the members of a household, and identify relationships between household members. This plugin automatically activates the Customer Service Base Extension Entities plugin (com.snc.cs_base_extension), which provides granular access control through relationships, user profile attributes, and roles.
Note: Starting with the Australia release, the Household family plugin (com.snc.household) has been migrated to the ServiceNow Store as a standalone application. Any new enhancements to this application are delivered through the Household store app. This change provides improved packaging, versioning, and deployment flexibility for business-to-consumer (B2C) implementations that require household relationship management.
Procedure
Navigate to All > System Definition > Plugins.
Search for the Customer Household Data Model plugin (com.snc.household).
Select Activate.
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