Accounts Payable Operations analytics on the CBS dashboard
The Accounts Payable Operations tab on the Core Business Suite Analytics dashboard tracks open case volume and resolution trends for accounts payable requests, helping managers monitor invoice and payment activity.
Today's snapshot
Accounts Payable Operations Analytics dashboard showing today's snapshot with total open cases, cases unassigned, and cases assigned.
The Today's snapshot section tracks open case volume and current assignment status at a point in time. Use this section to assess workload distribution, spot triage gaps, and determine whether staffing coverage is meeting current demand. Unassigned cases are the signal to act on first.
| Metric | Description |
|---|---|
| Total open cases | Total number of accounts payable cases currently open. Example value: 22. |
| Cases unassigned | Number of open accounts payable cases not yet assigned to an agent. Example value: 6. |
| Cases assigned | Number of open accounts payable cases currently assigned to an agent. Example value: 16. |
Performance trends
The Performance trends section tracks case volume and resolution rates over a selected period. Use this section to identify trends, spot emerging bottlenecks, and evaluate whether process changes are having an effect. Adjust the date range filter to compare periods and surface patterns that a daily snapshot does not show.
| Metric | Description |
|---|---|
| Total cases created | Total number of accounts payable cases created in the selected date range, with a comparison to the previous period. Example value: 33 cases created (up 29, or 725.0%, from the previous period, March 28 – April 26). |
| Total cases resolved | Total number of accounts payable cases resolved in the selected date range, with a comparison to the previous period. Example value: 3 cases resolved (up 3 from the previous period). |
| Mean time to resolve | Average number of days to resolve an accounts payable case over the selected period. Example value: 7.0 days (average for April 27 – May 26). |
| Total cases created by case type | A chart showing case volume broken down by accounts payable case type. Case types include: Payment inquiry, Invoice inquiry, Expedite payment request, Payment terms issue, Invoice entry assistance, and Other. |
Parent Topic:Core Business Suite Analytics overview