Virtual Agent

Unlock your enterprise productivity with ServiceNow® Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

Foundation: AI basics to deliver insights
Advanced: AI to boost productivity across relevant use cases
Prime: Act autonomously with all AI assets, and create your own

For more information, see ServiceNow product tiers.

[Omitted video] Description: This video explains what Virtual Agent is and includes an example demonstration that shows how you can help your users address many common issues without an agent.

Get started with ServiceNow AI Platform Virtual Agent

Select a tile to get started.

ExploreLearn how employees, customers, and agents use Virtual Agent.ActivateActivate Virtual Agent.Plan and configurePlan and configure your Virtual Agent implementation.Build and deployDesign and build automated conversations and reusable topic components.Integrate and maintainExtend Virtual Agent capabilities by integrating with other applications.Analyzing Virtual Agent performanceAnalyze and improve Virtual Agent interactions using insights into conversational data.ReferenceGet Virtual Agent Designer interface descriptions and Virtual Agent technical details.

Get started with Virtual Agent for specific businesses

To explore Virtual Agent for IT Service Management, Customer Service Management, or HR Service Delivery, select a business tile to learn more.

Virtual Agent for IT Service ManagementPredefined Virtual Agent topics to help your employees complete common IT-related tasks.Virtual Agent for Customer Service ManagementPredefined Virtual Agent topics to help your customers complete common self-service tasks.Virtual Agent for HR Service DeliveryPredefined Virtual Agent topics to help your employees complete common HR-related tasks.Virtual Agent for Workplace Service DeliveryPredefined Virtual Agent topics to help your employees complete common workplace-related tasks.Virtual Agent for Field Service ManagementPredefined Virtual Agent topics to help your customers complete common field service management tasks.Virtual Agent for Project Portfolio ManagementPredefined Virtual Agent topics to help your customers complete common Project Portfolio Management tasks.Virtual Agent for Legal Service DeliveryPredefined Virtual Agent topics to help your customers complete common legal-service tasks.

Additional resources

Note: We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.