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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable synchronous support in Virtual Agent API

You can support synchronous mode for your conversation with primary bot.

Before you begin

Role required: admin

Ensure to exclude the Bot to Bot channel from Agent Chat.

  1. Navigate to All, and then enter sys_properties.list in the filter.
  2. Select the com.glide.cs.exclude.liveagent.support system property to open it.
  3. Add Bot To Bot to the Value field.
Image omitted: va-api-exclude-liveagent-btb.png
The Value field for the system property contains "Alexa,Google Assistant,Bot to Bot." These channels are excluded from supporting Agent Chat.
  1. Click Update.

Procedure

  1. Navigate to All, and then enter sys_cs_channel.list in the navigation filter.

  2. Select the Bot to Bot record.

  3. Clear the Enable Notifications check box to disable it.

  4. Clear the Support typing indicator check box to disable it.

  5. Select the Synchronous check box.

Image omitted: va-api-synchronous-mode.png
Bot to Bot channel configuration for Synchronous mode shows Enable Notifications and Support typing indicator boxes as unselected. The Synchronous box is selected.
**Note:** If the **Synchronous** field is not visible, you can [configure the form layout](../../platform-administration/configure-form-layout.md) to show it.
  1. Click Update.

Parent Topic:Using Virtual Agent API