AI Connector utility
Use this utility to link generative AI to custom skills for added versatility in your Virtual Agent LLM (large language model) conversations.
Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
AI Connector utility properties
Specify the flow action properties for the node that you want to create.
| Property | Description |
|---|---|
| Node name | Name of the AI Connector node. |
| Select custom skill | Open the drop-down menu to search for a custom skill. |
| Wait for response | Activate this toggle switch to wait for a response from the action before continuing the conversation. |
| Input and Output mappings | All input and output mappings are based on the custom skill you select. For more information on custom skills, see Now Assist Skill Kit, Managing custom skills in Assistant Designer Asset library, and Using AI agents in Virtual Agent topics. |
| Advanced | |
| Hide this node | |
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Example AI Connector utility
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AI Connector utility with no skill selected. The utility functions only after you select a custom skill that includes a query.
AI Connector utility with no skill selected. The utility functions only after you select a custom skill that includes a query.
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AI Connector utility with Web Search skill selected. All input and output mappings derive from the custom skill.
AI Connector utility with Web Search skill selected. All input and output mappings derive from the custom skill.
Parent Topic:Assistant Designer utilities