Conversational IVR with Amazon Connect
Use Conversational IVR with Amazon Connect to enable Conversational Interactive Voice Response (IVR) on your instance. Users will be able to conduct conversations with a bot via the phone channel, powered by ServiceNow Virtual Agent.
Get started with Conversational IVR with Amazon Connect
Conversational IVR with Amazon Connect is available with the installation of Conversational IVR with Amazon Connect (com.sn.va.amz.connect) plugin.
Select a tile to get started.
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- Exploring Conversational IVR with Amazon Connect
Use this application to build an integration with Amazon Connect. This allows your users to initiate an IVR (Interactive Voice Response) conversation with Virtual Agent. This integration also allows the user to connect with an agent using Advanced Work Assignment (AWA) over SoftPhone. - Install Conversational IVR with Amazon Connect
Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent. - Configuring Conversational IVR with Amazon Connect
Install and configure the Conversational Integration with Amazon Connect application to enable users to have a conversational voice response with Virtual Agent.
Parent Topic:Integrating Virtual Agent with Voice channels