Configure to support chat history in Virtual Agent API
You can now support your live agents to see chat history in their conversations with the primary bot.
Before you begin
Role required: admin
Procedure
Navigate to All, and then enter
sys_cs_provider_application.listin the filter.Select the VA Bot to Bot Provider Application record to open it.
In the Provider Channel Identity form, select the Provider Identity Properties related list and click New.
On the Custom Adapter Property form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name of the customer adapter property, such as `store_history_as`. |
| Value | Enter any one of the following inputs:- `multi-text`: The chat history will be displayed in individual messages. - `text`: The chat history will be displayed in a single block. - `html`: The chat history will be displayed in HTML. |
| Description | Enter an explanation for this property: `The custom adapter property to display the chat history between the primary bot and the end user with enhancements.` |
Click Submit.
Setting logo for the primary bot in Virtual Agent API
You can customize your agent chat interface by setting a logo for the primary bot that appears in the chat history.
Parent Topic:Using Virtual Agent API