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Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect › Using Virtual Agent Bot Interconnect in your configuration › Build and deploy › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

You can use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode. See Enable synchronous mode on the secondary ServiceNow Virtual Agent instance or Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance.

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