Set up message authentication for Alexa
Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.
Before you begin
Role required: admin
Procedure
In the navigation filter of your ServiceNow instance, enter
message_auth.listand click New.Select a message authentication type for Alexa and open the record.
Your ServiceNow instance provides you with the following authentication types by default.
- ServiceNow Virtual Agent Alexa App - Static
- ServiceNow Virtual Agent Alexa App - Hash
- On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name of the record in the Message Auth [message auth] table. For example, ServiceNow Virtual Agent Alexa App - Hash or ServiceNow Virtual Agent Alexa App - Static |
| Provider | Provider of the auth token. Enter `Alexa`. |
| Inbound message verification | Name of the Hash or Static Message Verification record that you created for the inbound hash or static messages.Select an inbound message verification option as per the selected authentication type. Your ServiceNow instance provides you with the following authentication tokens by default:
|
| Outbound message creation | Name specified on the Token Verification form (this token interacts with the provider on behalf of the user). Select an outbound message option as per the selected authentication type. Your ServiceNow instance provides you with the following authentication tokens by default:
|
| Outbound service token | Authorized outbound service token.Navigate to the Inbound message verification record to procure the Outbound service token from the Alexa setup and provide it in the Outbound service token field. |
- Click Update.
Parent Topic:Set up Conversational Integration with Alexa