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Configure Conversational IVR with Amazon Connect › Configuring Conversational IVR with Amazon Connect › Conversational IVR with Amazon Connect › Integrating Virtual Agent with Voice channels › Integrate VA with other channels › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Provider properties for Amazon Connect

View and update the provider properties available for Amazon Connect

Before you begin

Role required: admin

Procedure

  1. Select All and enter sys_cs_provider.list to open the Connections table.

  2. Select the provider VA Amazon Connect Adapter Provider.

Image omitted: provider-prop-01.png
Connections table.
  1. In the Provider Channels form, select the Provider Properties tab.
Image omitted: provider-prop-02.png
Provider properties tab.

What to do next

The following table lists the properties.

Important: Unless absolutely necessary, the property values must not be edited.

NameDescription
amazon\_connect\_pause\_break\_timeProperty to specify the pause time, in seconds, between line breaks, choice options, sentences, bullet points, and so on, in the amazon connect response. The value must be a number.
amazon\_connect\_reference\_number\_pause\_timePause time before reading of the submitted request or incident number. Value is in seconds. Maximum value allowed is 10.
amazon\_lex\_voice\_timeout\_msProperty to specify the time, in milli seconds, the bot waits before assuming that the user isn't going to speak.
pagination\_enabledProperty used to enable pagination at adapter level. Value must be set to true to enable pagination.Note: Pagination shouldn't be disabled.
pagination\_max\_choice\_limitProperty used to specify the maximum number of items per page when pagination is enabled. Value must be an integer.
picker\_pagination\_experience\_supportedProperty used to enable pagination at server level. Value must be set to true to enable pagination.Note: Pagination shouldn't be disabled.
disable\_manual\_linkingIf the property value is true, manual linking options aren't shown when account linking is enabled.Note: Do not change the property value.
support\_genai\_qa\_cardInternal, do not change.
support\_skill\_cardInternal, do not change.

Parent Topic:Configure Conversational IVR with Amazon Connect