Conversational Integration with Workplace from Facebook
Use the Conversational Integration with Workplace from Facebook application to connect your requesters with Virtual Agent or live agents through your company’s Workplace from Facebook application.
Get started with Conversational Integration with Workplace from Facebook
As of September 1, 2025, Conversational Integration with Workplace from Facebook is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
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Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- Exploring Conversational Integration with Workplace from Facebook
The Conversational Integration with Workplace from Facebook app supports Virtual Agent features such as Virtual Agent Designer controls for creating conversations, notifications, AI Search results, and more. - Configuring Conversational Integration with Workplace from Facebook
Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.
Parent Topic:Integrating Virtual Agent with messaging apps