Latency feedback in Virtual Agent
The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and Now Assist panel.
Latency feedback messages
The com.glide.cs.message.processing.enabled property is off by default, but can be turned on in the System Properties [sys_properties] table. After turning on this system property, users receive a temporary response to indicate that the LLM call is running and that their request is being processed. Message examples include:
Thinking...Looking into your request...Reviewing key details...Gathering the needed info...
The latency feedback messages can’t be customized and disappears after the LLM generates a response.
"Thinking" is a temporary latency feedback message.
Parent Topic:Virtual Agent technical reference
Related topics
Domain separation and Virtual Agent
Virtual Agent interaction records