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Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrating Virtual Agent with other channels

Integrate and extend the capabilities of Virtual Agent by connecting to your employees and customers where they already are. They are engaged in web portals, Now® Mobile apps, and collaboration tools such as Slack, Microsoft Teams, Facebook Messenger consumer app, Workplace enterprise messaging app, and any other popular chat or messaging app.

  • Creating conversational custom chat integrations in Virtual Agent
    Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow® Virtual Agent to any conversational interface.
  • Integrating Virtual Agent with messaging apps
    Enable users to run Virtual Agent bot conversations in supported third-party messaging apps. Use the Conversational Integration apps for Slack, Microsoft Teams, and Workplace that are available from the ServiceNow Store to configure these messaging apps on your ServiceNow instance.
  • Integrating Virtual Agent with Voice channels
    Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow® Store to configure these voice-based apps for your ServiceNow instance.

Parent Topic:Virtual Agent