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Configure › Conversational SMS Integration with AWS End User Messaging › Integrate VA with messaging apps › Integrate VA with other channels › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Install the Conversational SMS Integration with AWS End User Messaging application

You can install the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) from the ServiceNow store and integrate it with AWS End User Messaging to enable customer support agent conversations via an SMS channel.

Before you begin

Role required: Admin or virtual_agent_admin

About this task

Ensure that the application and all of its associated ServiceNow store applications have valid ServiceNow entitlements.

Procedure

  1. Navigate to System Applications > All Available Applications > All.

  2. Find the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) using the filter criteria and search bar.

    You can search for the application by its name or ID.

  3. Select the application and version from the list and select Install.

    In the Install dialog box, all dependent plugins are displayed.

Parent Topic:Configuring Conversational SMS Integration with AWS End User Messaging