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Synchronous or asynchronous mode › Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect › Using Virtual Agent Bot Interconnect in your configuration › Build and deploy › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

Before you begin

Role required: admin

Procedure

  1. On the secondary instance, navigate to All, and then enter sys_cs_channel.list in the navigation filter.

  2. Select the Bot to Bot record.

  3. Select the Synchronous check box.

  4. Click Update.

Parent Topic:Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode