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Using › Conversational Integration with WhatsApp \(WhatsApp Cloud API\) › Integrate VA with messaging apps › Integrate VA with other channels › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable WhatsApp channel notifications

Turn on notifications for the WhatsApp channel to send system-generated messages and automated communications.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > sys_cs_channel.list.

  2. Select the WhatsApp channel record.

  3. Select Enable notifications check box.

  4. Select Update.

Parent Topic:Using Conversational Integration with WhatsApp (WhatsApp Cloud API)