Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)

Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.

Before you begin

If needed, specify the Message Authentication for token validation in the Provider Channel Identities [sys_cs_provider_application] table.

Role required: admin

Procedure

1. Navigate to All > System Definition > Tables.

2. Select the Bot to Bot Outbound Configurations [sn_va_as_service_outbound_configuration] table and open it.

3. Select the VA Bot to Bot Provider Application record to open it.

4. Navigate to the Rest connection field and open the record.

5. In the Connections related tab, select Bot Connection.

6. In the Credential field, select or create an authentication profile.

7. In the Connection URL field, enter the response endpoint for the third-party bot.

   This is the endpoint for the primary bot server, where the response will have to be sent from the ServiceNow bot to another bot or another ServiceNow instance.

   For example: http://<customer instance>/demo/rest/service/nowbot/processResponse

8. Customize Connection timeout if you want to.

   The default value for Connection timeout is 5000ms.

9. In the Attributes related tab, add headers and its values.

   Note: You can add maximum 10 headers.

10. Select Update.

Parent Topic:Configuring Virtual Agent API