Activate plugins for Conversational Integration with Google Chat

Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin and the Conversational Integration with Google Chat [sn_va_google-chat] plugin.

Before you begin

Role required: virtual_agent_admin or admin and external_app_install_admin.

About this task

Activate and install multiple plugins and applications to finish installing Conversational Integration with Google Chat. For more information on activating plugins, see Activate a plugin.)

Procedure

1. Install the Glide Virtual Agent [com.glide.cs.chatbot] plugin.

   For more information on activating the Glide Virtual Agent plugin, see Activate Virtual Agent.

2. Download the Google Chat app from the ServiceNow® Store.

   For more information about downloading the app, Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes..

3. Install the Google Chat [sn_va_google-chat] plugin in your ServiceNow instance.

   For more information about installing Google Chat, see Integrate Virtual Agent with Google Chat using the self-configured bot.

What to do next

Configuring your Conversational Integration with Google Chat

Parent Topic:Install Conversational Integration with Google Chat