Sidebar discussion subject mapping
Create a requester mapping to customize which field is used as the discussion title in Sidebar conversations. The discussion title defaults to the short description field.
Before you begin
Role required: admin
Procedure
Navigate to All > Conversational Interfaces > Settings.
Select Sidebar.
In the Discussion subject mapping section, select View settings.
On the Sidebar Discussion Subject Mapping screen, select New to create a new record or select an existing record and fill in the fields:
| Field | Description |
|---|---|
| Active | Activates the requester-mapping record. |
| Inherit | Extends and applies the feature to the child tables. |
| Table | Table to which the requester mapping should be applied. |
| Order | Order of the configuration. You can define multiple requester mapping configurations for a single table. The system executes the query in the descending order. |
| Subject | Subject for a record. |
| Domain | Domain for the record. |
- Select Save.