Get started with Omnichannel Callback
Review the following information before you start setting up Omnichannel Callback.
| Setup task | Description |
|---|---|
| Verify that the ServiceNow core applications or plugins that are required to support Omnichannel Callback are installed and activated. | Verify that the following applications or plugins are installed and activated from the ServiceNow Store. When you activate the first plugin, its dependant plugins are activated automatically. If not installed, install and activate one application at a time in the following order to ensure a smooth implementation.- com.glide.cs - com.glide.interaction.awa - com.glide.cs.custom.adapter - com.snc.appointment\_booking For more information, see Install Omnichannel Callback. |
| Verify that you have assigned the required ServiceNow AI Platform roles. | The following roles are used across the Omnichannel Callback features:- The administrator \(admin\) installs the application from the ServiceNow Store and assigns the roles. - sn\_omni\_callback.callback\_api |