Now Assist in Virtual Agent system properties
Use system properties to customize your assistant. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Legacy refers to the standard or enhanced chat experience. Premium refers to the premium chat experience.
| Property | Description | Legacy or premium |
|---|---|---|
| com.glide.cs.doc\_qna.va\_attachment.max\_attachments | Set the maximum number of attachments that can be attached at one time for the assistant. Default value = 3. | Legacy |
| com.glide.cs.nass.synthesized\_response.disabled\_popover.hide | Hide the popover for inactive catalog items for Now Assist in Virtual Agent and Now Assist panel's enhanced chat. The default value is `false`. | Legacy |
| com.glide.interactive\_view.enabled | Open an interactive side panel view next to the chat window. The default value is `true` to activate AI Experience on your instance. | Legacy |
| sn\_ai\_websearch.perplexity\_model\_name | Specify the Perplexity model to use for web search. The default value is `sonar`. | Legacy |
| sn\_ais\_assist.kgnlq\_schema\_name | Control the information available to Now Assist in Virtual Agent through Knowledge Graph. The default value is `sn_kg.now_user_graph_nlq`. | Legacy |
| sn\_nowassist\_va.assistant\_personalization | Show or hide chat personalization when branding an assistant.- Choices: To show tone and response length, remove | Legacy and premium |
| sn\_nowassist\_va.display\_default\_catalog\_image | Show or don't show the default cart image if a catalog item doesn't have an image set in its record. Value = Note: A catalog item that is associated with an image continues to be displayed irrespective of the system property. | Legacy |
| sn\_nowassist\_va.enable\_nass\_show\_all\_option | Displays the Show all options link in enhanced chat and enhanced chat's full-page experience. The default value is false. | Legacy and premium |
| sn\_nowassist\_va.enable\_suggested\_queries | Enable suggested search queries for enhanced chat to appear in the chat window. Any search query performed in the portal's search bar appears as a part of the greeting topic for subsequent new conversations. The default value is `false`. | Legacy |
| sn\_nowassist\_va.enhanced\_chat\_pin\_enabled.<portal-url> | Create a system property to enable pinning a chat window on a portal. In the system property, <portal-url> is the URL suffix for the portal application. For example, the system property for enabling a chat window in Employee Center would be sn_nowassist_va.enhanced_chat_pin_enabled.esc. By default, pinning a chat window is enabled for Service Portal. For all other portals, create the system property. For a list of URL suffixes, navigate to All > Service Portal > Portals. | Legacy and premium |
| sn\_nowassist\_va.max\_suggested\_queries | Determine the maximum number of suggested search queries to display within the greeting topic for enhanced chat window conversations. The default value is `6`. | Legacy |
| sn\_nowassist\_va.show\_view\_more\_for\_synthesized | Show the Need more help button in a standard chat conversation. The Value field is empty by default so the button doesn’t appear. To show the Need more help button, enter
| Legacy \(standard chat only\) |
| sn\_nowassist\_va.synth\_response\_revisit\_position | Change the order of the fallback and revisit options in a conversation. In the Value field, enter BEFORE_FALLBACK or AFTER_FALLBACK, and then select Update. | Legacy |
| sn\_nowassist\_va.synthesized\_autostart\_items | When synthesized response only returns a singular action, configure whether to automatically launch the action. By default, only Virtual Agent topics and agents automatically launch. You can configure this for whenever synthesized response returns a single conversational catalog item, a single Virtual Agent topic along with Knowledge Base information appears, a single conversational catalog item along with Knowledge Base information appears, or an agent response with sourced Knowledge Base information appears. - Type: string - Default value: topic, agent, agent\_with\_sources - Location: System Property \[sys\_properties\] table | Legacy |
| sn\_nowassist\_va.use\_planner2\_response\_as\_fallback | Set to `false` \(default value\) to use the Virtual Agent fallback message when an answer cannot be found. Set to `true` to use an LLM-generated fallback message that is more specific in response whenever an answer cannot be found. | Legacy |
| sn\_ais\_assist.enable\_pi\_in\_nba | Enable relevant history-based suggestions. `False`: Only LLM-based suggestions appear. This is the default value. `True`: History-based suggested actions can appear and occupy multiple suggested action slot options. | Legacy |
View the table showing actions executed and corresponding suggested actions in the instance. The table is visible when the system property is set to Log only or True. The table location is: sys_now_assist_va_suggested_actions_result_log.
| Executing action name | Executing action description | SA1 name | SA1 description | SA1 model type | SA2 name | SA2 description | SA2 model type |