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General chat settings › Configuring Conversational Interfaces › Conversational Interfaces Console › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable public access to the chat widget

Enable public access to the Virtual Agent chat widget for portals.

Before you begin

Role required: admin

About this task

Public access to the Virtual Agent chat widget defaults to off. Use the following steps to allow public access to the chat widget for only portals.

Procedure

  1. In the unified navigation bar, select the globe icon (
Image omitted: icon-scope.png
Globe icon.\).

  1. Select Application Scope, then choose the Virtual Agent Web Client scope.

    Tip: You must be in the Virtual Agent Web Client scope to enable public access.

  2. Navigate to All > Conversational Interfaces > Settings > General.

  3. Under Display options, enable Public access.

Image omitted: public-access-web-client.png
Public access toggle enables public access to the Virtual Agent chat widget in portals.
A message displays confirming that the setting has been saved.

Parent Topic:General chat settings