Messaging channels for Agent-Initiated Messaging Interface
Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.
The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for using those messaging channels.
| Channel | Required applications |
|---|---|
| SMS | Note: The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed. |
Parent Topic:Configuring Agent-Initiated Messaging Interface