Wrap up segments

Define the wrap up segments.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Interaction > Wrap Up segments.

   The Interaction Wrap Up Segments screen appears.

2. Do one of the following:

   • To edit an existing segment, select the name of the segment.
   • To create a new segment, select New.
   • Fill in the fields:

   Field	Description
   State
   Opened on
   Agent
   Interaction
   Wrap up configuration
   Segmented
   External
   Segment table
   External segment ID
   Segment ID
   Wrap up code
   Notes
   Timed out
   Submitted on
   Awaiting confirmation
   Confirmed on

3. Select Update if you are updating an existing segment or Submit if you are creating a new segment.