Create a queue
Create a queue where you can route work to agents who have the German skill.
Before you begin
Role required: awa_admin or admin
Procedure
Navigate to the queue settings through one of the following navigation paths:
All > Advanced Work Assignment > Home.
In the Essential settings section, select Set up queues.
All > Advanced Work Assignment > Queues.
- Select New.
Enter the following information in the fields listed:
- Name:
German Case Queue - Service channel:
Case - Select Submit.
- Name: