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Configure › Advanced Work Assignment › Manage people and work › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure reassignable settings

Configure whether an agent who rejected a work item is eligible to be offered the same work item.

Before you begin

Role required: admin

Procedure

  1. Navigate to the reject reasons settings through one of the following navigation paths:

    • All > Advanced Work Assignment > Home.

      In the Additional settings section, select Set up reject reasons.

    • All > Advanced Work Assignment > Reject Reasons.

    • Select the reason record that you want to change.

  2. On the form, configure the Reassignable field:

    • If you want to have an agent who rejected a work item be eligible to be offered the same work item, select the Reassignable field.
    • If you don’t want to have an agent who rejected a work item be eligible to be offered the same work item, unselect the Reassignable field.