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Configure › Advanced Work Assignment › Manage people and work › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

AWA post work item subflow

Configure the base system AWA post work item subflow by defining the input in Workflow Studio.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. On the Workflow Studio screen, select Subflows.

  3. In the Name column, enter Template: AWA post work item.

    This searches for the Template: AWA post work item.

  4. Select Template: AWA post work item.

  5. In the subflow header, select the more actions icon (

Image omitted: awa-more-actions.png
More actions icon\) and then **Copy subflow.**

  1. On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the New subflow name field.

  2. Select Copy.

    The new subflow is created and displays as a tab in the subflow designer editor.

  3. You can customize the subflow by doing one of the following:

    • Integrate with a third-party system by adding an action with a spoke from the Integration Hub (for more information, see Spokes)
    • Use a REST action step and call the external endpoint (for more information, see REST step).
    • Call a REST message in the subflow itself (for more information, see Outbound REST Web Service).