Enable logging for Advanced Work Assignment
Enable logging to monitor AWA routing and assignment.
Before you begin
Role required: maint
Procedure
In the navigation filter, enter
sys_logger_configuration.list.On the Logger Configurations screen, select New.
On the New record screen, fill out the fields:
| Field | Description |
|---|---|
| Logger Name | Name of logger that this configuration applies to. This should be set to `com.snc.awa`. |
| Application | This field defaults to `Global` and cannot be changed. |
| Active | Option to activate logging. |
| Additive | Option to use the new logging in addition to any existing logging. This should be set to `false`. |
| Level | Type of errors that should be logged: - FATAL - errors that cause the service to shut down \(status 0\). - ERROR - non-fatal service error messages. - WARN - warning messages indicating potential issues. - INFO - informational messages representing service actions. - DEBUG - detailed service operation messages which help troubleshoot issues. - TRACE - very detailed service operation messages which help troubleshoot issues. - ALL - all errors should be logged. This should be set to `INFO`. |
| Filters | Enter any filters and their values that you want applied to the results. |
| Destination | Where the format log is sent. This should be set to `Database`. |
| Layout | Layout format that should be applied to the logs. |
Select
Submit.Logging for the AWA assignment engine is enabled in the syslog table.
To view the system log, navigate to System Logs > System Log > All.