Get Latest Response Text From Email action
Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.
Roles and availability
- Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.
Inputs
Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.
| Input | Data type | Description |
|---|---|---|
| Email Record | Record | Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email [sys_email] record from the list, or add an Email [sys_email] record data pill from the Data panel. |
Outputs
These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.
| Output | Data type | Description |
|---|---|---|
| Latest Response Text | String | Body text for the most recent reply or forward message in the Email [sys_email] record that you selected for the action's input.Note: If you select an Email [sys_email] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail. |
Parent Topic:Workflow Studio actions