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Configure a playbook for ServiceNow mobile › Design Playbook Experience › Playbooks › Workflow Studio › Build workflows
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Embed a playbook in ServiceNow mobile

Embed a playbook in ServiceNow® mobile by creating a screen in Mobile App Builder.

Before you begin

Role required: admin

If you haven't configured your playbook for ServiceNow® mobile in UI Builder yet, see Configure a playbook for ServiceNow mobile.

Procedure

  1. Create a playbook screen

  2. Navigate to All > System Mobile > Mobile App Builder.

  3. Search for and select the scope of the application that you want to create a screen for.

Image omitted: mobile-app-builder-landing.png
The Mobile App Builder landing page
  1. Navigate to Screens.
Image omitted: mobile-app-builder-screens.png
Navigating to Screens

  1. To create new screen, select New.

  2. In the Create a screen modal, select Mobile Web.

Image omitted: create-screen-mobile-web.png
Create a screen modal
The form for a new mobile web screen appears.
Image omitted: new-mobile-web-screen.png
Form for a new mobile web screen

  1. Give your mobile web screen a name and description.

  2. Choose an icon for your mobile web screen.

  3. Under Screen Settings, enter the URL of your mobile playbook.

Image omitted: create-screen-mobile-web-form.png
Properties for the mobile web screen
**Important:** The **web\_controller\_spinner=on** parameter is important to include for proper loading behavior on mobile.

/now/playbook-mobile/playbook/interaction/-1/params/view/stages​​​​​​​?web\_controller\_spinner=on

  1. If you have any roles you want to limit this screen to, or any other configurations you would like to learn more about, see Configure a mobile web screen.

  2. Save the screen.

    Your mobile web screen is configured for your playbook.

  3. Configure the Mobile Agent

  4. Navigate back to the scope level by selecting the home icon (
Image omitted: home-icon-app-scope.png
Home icon that brings you back to the scope level\).
  1. Select Mobile app configs.
Image omitted: nav-to-mobile-agent.png
Navigating to the Mobile Agent

  1. Select Mobile Agent.

  2. In the banner message at the top, select Edit in original scope.

Image omitted: edit-original-scope.png
Edit in original scope banner message

  1. In the component tree, select the Launcher screen component.

Result

Your playbook is now embedded in ServiceNow® mobile.