Conversational subflows
Run a Workflow Studio subflow from a Now Assist conversation. Create and configure the conversational skill from Workflow Studio.
Workflow Studio offers a selection of preconfigured subflows that are available to run from Conversational Interfaces.
Automatic skill activation
This Platform workflow skill is automatically activated when you install a Now Assist product. For more information about Platform workflow skill activation, see Now Assist skills in the Platform workflow.
User role access
Give personnel an appropriate role to access conversational subflows. See User roles for conversational subflows and actions.
Making a subflow conversation compatible
To make a subflow conversation compatible, you must perform the following steps.
- Turn on the subflows and actions skill. See .
- Give personnel an appropriate role to access conversational subflows. See User roles for conversational subflows and actions.
- Choose subflow inputs that are compatible with Conversational Interfaces. See Supported input data types for conversational subflows and actions.
- Add tooltip hint text to all subflow inputs.
- Publish the subflow.
Conversational settings
You can use the conversational settings menu to manage conversational subflows and actions from Workflow Studio. Options include:
- Toggle off or on the option to make an action or subflow conversational.
- See the subflow or action skill name.
- Select one or more assistants that can discover the action or subflow skill.
- Select one or more roles users must have to access the action or subflow skill.
- Set the advanced option to make the action or subflow skill discoverable.
- Set the advanced option to include the action or subflow skill in the list of topics.
- Set the advanced option to retain the context of previous conversations so that the users can ask follow-up questions, provide additional details, and continue the conversation.
- Set the advanced option to include error messages from subflows and actions in the conversation.
Conversational settings for the preconfigured Send SMS subflow.
When you set these options in Workflow Studio, the system also sets the corresponding options in Virtual Agent Designer.
Supported conversational subflows and actions input data types
Conversational subflows and actions support a limited number of input data types. To be compatible with conversational interfaces, an action or a subflow must only include inputs that use supported data types.
| ServiceNow AI Platform data type name | Workflow Studio data type label |
|---|---|
| array.string | Array of Strings |
| boolean | True/False |
| calendar | Calendar Date/Time |
| choice | Choice |
| date | Date |
| datetime | Date/Time |
| document_id | Document ID |
| date_time | Date/Time |
| due_date | Due Date |
| glide_date | Date |
| glide_time | Time |
| glide_date_time | Date/Time |
| GUID | Sys ID (GUID) |
| html | HTML |
| integer | Integer |
| long | Long |
| longint | Long Integer String |
| reference | Reference |
| schedule_date_time | Schedule Date/Time |
| string | String |
| string_full_utf8 | String (Full UTF-8) |
| table_name | Table Name |
Related topics